Grand Hyatt Bogota

Ernel Echevers★★★★★★★★★★5.06 months ago

An excellent luxury experience. The location is convenient, right near Gran Estacion Mall, and the on-site dining is wonderful. The rooms are comfortable and spacious with an excellent layout. ​The amenities are fantastic, featuring a semi-Olympic sized pool and a best-in-class spa with outstanding hydrotherapy. ​The service really stands out—the staff were kind and accommodating at all times. The breakfast buffet offered an impressive selection of fruits and cereals, but the fresh juices are a definite must-try. Highly recommended

F C★★★★★★★★★★1.0a month ago

I recently stayed at the Grand Hyatt Bogotá and unfortunately had a very disappointing experience regarding billing transparency and customer handling. The hotel charged my credit card after checkout for taxes that, according to my reservation confirmation, were already included and prepaid. What made the situation worse was that the charge was processed without my authorization beforehand, and I had to proactively contact the hotel to ask for a receipt and clarification. During our conversation, the hotel acknowledged they failed to properly explain the issue at check-in, yet continued insisting on the additional charge despite the written confirmation clearly stating that room charges and taxes were included in the original payment. Instead of resolving the matter professionally before charging my card, the burden was placed entirely on me to dispute and investigate the situation afterward. I also checked directly with airport customs officials regarding hotel IVA practices in Colombia and was informed that tourists, diplomats, and generally non-residents paying with foreign credit cards are typically exempt from these taxes. In this case, the taxes appeared to have already been prepaid through the reservation, yet the hotel attempted to charge them again separately afterward. Additionally, the receipt sent by email did not even clearly identify the charge as IVA, but under a different description, which made the entire process feel extremely unclear and questionable. The lack of transparency surrounding the charge raises serious concerns about the hotel’s billing practices and where exactly these additional charges are being allocated. Because of this situation, the matter was appropriately reported, and my financial institution ultimately blocked the charge. I understand hotels must comply with local regulations, but guests should never be surprised with post-stay charges that contradict their booking documentation. Transparency and proper communication are essential, especially from a luxury hotel brand. The property itself is nice, but this experience seriously impacted my trust and overall impression. I hope management improves their billing practices and communication with international guests in the future.

Jack Mansfield★★★★★★★★★★5.04 months ago

Stunning hotel where you definitely get the luxury you pay for! We went for some relaxation and holiday/vacation for 3 days. The food, service and decor/comfort, plus the spa were all stunning! Gym and pools also. Would also be/we saw it was great for business people also! 👌👌

Luisa Fernanda Hernandez Flechas★★★★★★★★★★5.05 months ago

We had a very comfortable stay at the Grand Hyatt Bogotá, especially as a family traveling with children. The rooms are spacious, modern, and very comfortable, making them well suited for staying with kids. The layout allows enough room to move around easily, which is something we truly appreciated. One of the highlights of the hotel is the breakfast, which is excellent. There is a wide variety of high-quality options, well presented and suitable for both adults and children, making it a great way to start the day. The hotel’s location near the airport is very convenient, particularly for short stays, early flights, or arrivals. However, it is important to note that traffic in Bogotá can be heavy, and traveling to other tourist areas of the city may take a significant amount of time depending on the hour. Overall, the Grand Hyatt Bogotá is an excellent choice for families, offering comfort, quality service, and outstanding amenities, especially if proximity to the airport is a priority.

lin Samuel★★★★★★★★★★5.07 months ago

had an amazing stay at the Grand Hyatt Bogotá. The hotel is modern, clean, and truly lives up to the Grand Hyatt standard. My room was spacious with a beautiful view, comfortable bed, and everything felt new and well-maintained. The staff were incredibly friendly and helpful, always welcoming me with a smile and making sure I had everything I needed. The gym and spa facilities are top-notch, and the hotel’s overall atmosphere feels luxurious yet relaxed. The location is also convenient—close to the airport, safe, and easy to get around the city. I would definitely stay here again. Highly recommend this hotel to anyone visiting Bogotá.